The flawed launch of Google Buzz, with its privacy nightmare of exposing the social graph of one’s email account, makes me, Tom, Mills, and Amanda French consider the major issue of online privacy on this week’s Digital Campus podcast. Covering several stories, including Facebook attacks on teachers and teachers spying on students, we think about the ways in which technology enables new kinds of violations on campus—and what we should do about it. [Subscribe to this podcast.]

[These are my prepared remarks for a talk I gave at the American Historical Association Annual Meeting, on January 7, 2010, in San Diego. The panel was entitled "Is Google Good for History?" and also featured talks by Paul Duguid of the University of California, Berkeley and Brandon Badger of Google Books. Given my propensity to go rogue, what I actually said likely differed from this text, but it represents my fullest, and, I hope, most evenhanded analysis of Google.]

Is Google good for history? Of course it is. We historians are searchers and sifters of evidence. Google is probably the most powerful tool in human history for doing just that. It has constructed a deceptively simple way to scan billions of documents instantaneously, and it has spent hundreds of millions of dollars of its own money to allow us to read millions of books in our pajamas. Good? How about Great?

But then we historians, like other humanities scholars, are natural-born critics. We can find fault with virtually anything. And this disposition is unsurprisingly exacerbated when a large company, consisting mostly of better-paid graduates from the other side of campus, muscles into our turf. Had Google spent hundreds of millions of dollars to build the Widener Library at Harvard, surely we would have complained about all those steps up to the front entrance.

Partly out of fear and partly out of envy, it’s easy to take shots at Google. While it seems that an obsessive book about Google comes out every other week, where are the volumes of criticism of ProQuest or Elsevier or other large information companies that serve the academic market in troubling ways? These companies, which also provide search services and digital scans, charge universities exorbitant amounts for the privilege of access. They leech money out of library budgets every year that could be going to other, more productive uses.

Google, on the other hand, has given us Google Scholar, Google Books, newspaper archives, and more, often besting commercial offerings while being freely accessible. In this bigger picture, away from the myopic obsession with the Biggest Tech Company of the Moment (remember similar diatribes against IBM, Microsoft?), Google has been very good for history and historians, and one can only hope that they continue to exert pressure on those who provide costly alternatives.

Of course, like many others who feel a special bond with books and our cultural heritage, I wish that the Google Books project was not under the control of a private entity. For years I have called for a public project, or at least a university consortium, to scan books on the scale Google is attempting. I’m envious of France’s recent announcement to spend a billion dollars on public scanning. In addition, the Center for History and New Media has a strong relationship with the Internet Archive to put content in a non-profit environment that will maximize its utility and distribution and make that content truly free, in all senses of the word. I would much rather see Google’s books at the Internet Archive or the Library of Congress. There is some hope that HathiTrust will be this non-Google champion, but they are still relying mostly on Google’s scans. The likelihood of a publicly funded scanning project in the age of Tea Party reactionaries is slim.

* * *

Long-time readers of my blog know that I have not pulled punches when it comes to Google. To this day the biggest spike in readership on my blog was when, very early in Google’s book scanning project, I casually posted a scan of a human hand I found while looking at an edition of Plato. The post ended up on Digg, and since then it has been one of the many examples used by Google’s detractors to show a lack of quality in their library project.

Let’s discuss the quality issues for a moment, since it is one point of obsession within the academy, an obsession I feel is slightly misplaced. Of course Google has some poor scans—as the saying goes, haste makes waste—but I’ve yet to see a scientific survey of the overall percentage of pages that are unreadable or missing (surely a miniscule fraction in my viewing of scores of Victorian books). Regarding metadata errors, as Jon Orwant of Google Books has noted, when you are dealing with a trillion pieces of metadata, who are likely to have millions of errors in need of correction. Let us also not pretend the bibliographical world beyond Google is perfect. Many of the metadata problems with Google Books come from library partners and others outside of Google.

Moreover, Google likely has remedies for many of these inadequacies. Google is constantly improving its OCR and metadata correction capabilities, often in clever ways. For instance, it recently acquired the reCAPTCHA system from Carnegie Mellon, which uses unwitting humans who are logging into online services to transcribe particularly hard or smudged words from old books. They have added a feedback mechanism for users to report poor scans. Truly bad books can be rescanned or replaced by other libraries’ versions. I find myself nonplussed by quality complaints about Google Books that have engineering solutions. That’s what Google does; it solves engineering problems very well.

Indeed, we should recognize (and not without criticism, as I will note momentarily) that at its heart, Google Books is the outcome, like so many things at Google, of a engineering challenge and a series of mathematical problems: How can you scan tens of million books in a decade? It’s easy to say they should do a better job and get all the details right, but if you do the calculations with those key variables, as I assume Brandon and his team have done, you’ll probably see that getting a nearly perfect library scanning project would take a hundred years rather than ten. (That might be a perfectly fine trade-off, but that’s a different argument or a different project.) As in OCR, getting from 99% to 99.9% accuracy would probably take an order of magnitude longer and be an order of magnitude more expensive. That’s the trade-off they have decided to make, and as a company interested in search, where near-100% accuracy is unnecessary, and considering the possibilities for iterating toward perfection from an imperfect first version, it must have been an easy decision to make.

* * *

Google Books is incredibly useful, even with the flaws. Although I was trained at places with large research libraries of Google Books scale, I’m now at an institution that is far more typical of higher ed, with a mere million volumes and few rare works. At places like Mason, Google Books is a savior, enabling research that could once only be done if you got into the right places. I regularly have students discover new topics to study and write about through searches on Google Books. You can only imagine how historical researchers and all students and scholars feel in even less privileged places. Despite its flaws, it will be the the source of much historical scholarship, from around the globe, over the coming decades. It is a tremendous leveler of access to historical resources.

Google is also good for history in that it challenges age-old assumptions about the way we have done history. Before the dawn of massive digitization projects and their equally important indices, we necessarily had to pick and choose from a sea of analog documents. All of that searching and sifting we did, and the particular documents and evidence we chose to write on, were—let’s admit it—prone to many errors. Read it all, we were told in graduate school. But who ever does? We sift through large archives based on intuition; occasionally we even find important evidence by sheer luck. We have sometimes made mountains out of molehills because, well, we only have time to sift through molehills, not mountains. Regardless of our technique, we always leave something out; in an analog world we have rarely been comprehensive.

This widespread problem of anecdotal history, as I have called it, will only get worse. As more documents are scanned and go online, many works of historical scholarship will be exposed as flimsy and haphazard. The existence of modern search technology should push us to improve historical research. It should tell us that our analog, necessarily partial methods have had hidden from us the potential of taking a more comprehensive view, aided by less capricious retrieval mechanisms which, despite what detractors might say, are often more objective than leafing rapidly through paper folios on a time-delimited jaunt to an archive.

In addition, listening to Google may open up new avenues of exploring the past. In my book Equations from God I argued that mathematics was generally considered a divine language in 1800 but was “secularized” in the nineteenth century. Part of my evidence was that mathematical treatises, which often contained religious language in the early nineteenth century, lost such language by the end of the century. By necessity, researching in the pre-Google Books era, my textual evidence was limited—I could only read a certain number of treatises and chose to focus (I’m sure this will sound familiar) on the writings of high-profile mathematicians. The vastness of Google Books for the first time presents the opportunity to do a more comprehensive scan of Victorian mathematical writing for evidence of religious language. This holds true for many historical research projects.

So Google has provided us not only with free research riches but also with a helpful direct challenge to our research methods, for which we should be grateful. Is Google good for history? Of course it is.

* * *

But does that mean that we cannot provide constructive criticism of Google, to make it the best it can be, especially for historians? Of course not. I would like to focus on one serious issue that ripples through many parts of Google Books.

For a company that is a champion of openness, Google remains strangely closed when it comes to Google Books. Google Books seems to operate in ways that are very different from other Google properties, where Google aims to give it all away. For instance, I cannot understand why Google doesn’t make it easier for historians such as myself, who want to do technical analyses of historical books, to download them en masse more easily. If it wanted to, Google could make a portal to download all public domain books tomorrow. I’ve heard the excuses from Googlers: But we’ve spent millions to digitize these books! We’re not going to just give them away! Well, Google has also spent millions on software projects such as Android, Wave, Chrome OS, and the Chrome browser, and they are giving those away. Google’s hesitance with regard to its books project shows that openness goes only so far at Google. I suppose we should understand that; Google is a company, not public library. But that’s not the philanthropic aura they cast around Google Books at its inception or even today, in dramatic op-eds touting the social benefit of Google Books.

In short, complaining about the quality of Google’s scans distracts us from a much larger problem with Google Books. The real problem—especially for those in the digital humanities but increasingly for many others—is that Google Books is only open in the read-a-book-in-my-pajamas way. To be sure, you can download PDFs of many public domain books. But they make it difficult to download the OCRed text from multiple public domain books–what you would need for more sophisticated historical research. And when we move beyond the public domain, Google has pushed for a troubling, restrictive regime for millions of so-called “orphan” books.

I would like to see a settlement that offers greater, not lesser access to those works, in addition to greater availability of what Cliff Lynch has called “computational access” to Google Books, a higher level of access that is less about reading a page image on your computer than applying digital tools to many pages or books at one time to create new knowledge and understanding. This is partially promised in the Google Books settlement, in the form of text-mining research centers, but those centers will be behind a velvet rope and I suspect the casual historian will be unlikely to ever use them. Google has elaborate APIs, or application programming interfaces, for most of its services, yet only the most superficial access to Google Books.

For a company that thrives on openness and the empowerment of users and software developers, Google Books is a puzzlement. With much fanfare, Google has recently launched—evidently out of internal agitation—what it calls a “Data Liberation Front,” to ensure portability of data and openness throughout Google. On dataliberation.org, the website for the front, these Googlers list 25 Google projects and how to maximize their portability and openness—virtually all of the main services at Google. Sadly, Google Books is nowhere to be seen, even though it also includes user-created data, such as the My Library feature, not to mention all of the data—that is, books—that we have all paid for with our tax dollars and tuition. So while the Che Guevaras put up their revolutionary fist on one side of the Googleplex, their colleagues on the other side are working with a circumscribed group of authors and publishers to place messy restrictions onto large swaths of our cultural heritage through a settlement that few in the academy support.

Jon Orwant and Dan Clancy and Brandon Badger have done an admirable job explaining much of the internal process of Google Books. But it still feels removed and alien in way that other Google efforts are not. That is partly because they are lawyered up, and thus hamstrung from responding to some questions academics have, or from instituting more liberal policies and features. The same chutzpah that would lead a company to digitize entire libraries also led it to go too far with in-copyright books, leading to a breakdown with authors and publishers and the flawed settlement we have in front of us today.

We should remember that the reason we are in a settlement now is that Google didn’t have enough chutzpah to take the higher, tougher road—a direct challenge in the courts, the court of public opinion, or the Congress to the intellectual property regime that governs many books and makes them difficult to bring online, even though their authors and publishers are long gone. While Google regularly uses its power to alter markets radically, it has been uncharacteristically meek in attacking head-on this intellectual property tower and its powerful corporate defenders. Had Google taken a stronger stance, historians would have likely been fully behind their efforts, since we too face the annoyances that unbalanced copyright law places on our pedagogical and scholarly use of textual, visual, audio, and video evidence.

I would much rather have historians and Google to work together. While Google as a research tool challenges our traditional historical methods, historians may very well have the ability to challenge and make better what Google does. Historical and humanistic questions are often at the high end of complexity among the engineering challenges Google faces, similar to and even beyond, for instance, machine translation, and Google engineers might learn a great deal from our scholarly practice. Google’s algorithms have been optimized over the last decade to search through the hyperlinked documents of the Web. But those same algorithms falter when faced with the odd challenges of change over centuries and the alienness of the past and old books and documents that historians examine daily.

Because Google Books is the product of engineers, with tremendous talent in computer science but less sense of the history of the book or the book as an object rather than bits, it founders in many respects. Google still has no decent sense of how to rank search results in humanities corpora. Bibliometrics and text mining work poorly on these sources (as opposed to, say, the highly structured scientific papers Google Scholar specializes in). Studying how professional historians rank and sort primary and secondary sources might tell Google a lot, which it could use in turn to help scholars.

Ultimately, the interesting question might not be, Is Google good for history? It might be: Is history good for Google? To both questions, my answer is: Yes.

If you’ve wondered what an academic trying to podcast while on Google Wave might sound like, you need listen no farther than the latest Digital Campus podcast. In addition to an appraisal of Wave, we cover the FTC ruling on bloggers accepting gifts (such as free books from academic presses), the great Kindle-on-campus experiment, and (of course) another update on the Google Books (un)settlement. Joining Tom, Mills, and me is another new irregular, Lisa Spiro. She’s the intelligent one who’s paying attention rather than muttering while watching Google waves go by. [Subscribe to this podcast.]

The latest edition of the Digital Campus podcast marks a break from the past. After three years of our small roundtable of Tom, Mills, and yours truly, we pull up a couple of extra seats for our first set of “irregulars,” Amanda French and Jeff McClurken. I think you’ll agree they greatly enliven the podcast and we’re looking forward to having them back on an irregular basis. On the discussion docket was the falling apart of the Google Books settlement, reCAPTCHA, Windows 7, and the future of libraries. [Subscribe to this podcast.]

For the Thanksgiving Day Digital Campus podcast, Mills, Tom, and I covered a cornucopia of news, including  more on the Google Book Search settlement, some academic challenges to Google’s main search engine, some trouble in the virtual worlds (in a new segment, “We Told You So”), and the end of email service for students at Boston College. We also point the audience to a new site on place-based computing, a couple of easy (or bizarre) ways to write a book, and Processing, a programming language that’s useful in higher ed. An easily digested podcast for those still snacking on turkey leftovers. [Subscribe to this podcast.]

After an unplanned month off (our apologies, things have been more than a little busy around here), the Digital Campus podcast triumphantly returns to the airwaves with a discussion of the recent Google Book Search settlement. Also up for analysis are Microsoft’s move to the cloud, the new Google phone, and, as always, recommendations from Tom, Mills, and me about helpful sites, tools, and publications. [Subscribe to this podcast.]

Just announced is the settlement of the class action lawsuit that the Authors Guild, the Association of American Publishers and individual authors and publishers filed against Google for its Book Search program, which has been digitizing millions of books from libraries. (Hard to believe, but the lawsuit was first covered on this blog all the way back in November 2005.) Undoubtedly this agreement is a critical one not only for Google and the authors and publishers, but for all of us in academia and others who care about the present and future of learning and scholarship.

It will obviously take some time to digest this agreement; indeed, the Google post on it is fairly sketchy and we still need to hear details, such as the cost structure for full access the agreement now provides for. But my first impressions of some key points:

The agreement really focuses on in-copyright but out-of-print books. That is, books that can’t normally be copied but also can’t be purchased anywhere. Highlighting these books (which are numerous; most academic books, e.g., are out-of-print and have virtually no market) was smart for Google since it seems to provide value without stepping on publishers’ toes.

A second (also smart, but probably more controversial) focus is on access to the Google Books collection via libraries:

We’ll also be offering libraries, universities and other organizations the ability to purchase institutional subscriptions, which will give users access to the complete text of millions of titles while compensating authors and publishers for the service. Students and researchers will have access to an electronic library that combines the collections from many of the top universities across the country. Public and university libraries in the U.S. will also be able to offer terminals where readers can access the full text of millions of out-of-print books for free.

Again, we need to hear more details about this part of the agreement. We also need to begin thinking about how this will impact libraries, e.g., in terms of their own book acquisition plans and their subscriptions to other online databases.

Finally, and perhaps most interesting and surprising to those of us in the digital humanities, is an all-too-brief mention of computational access to these millions of books:

In addition to the institutional subscriptions and the free public access terminals, the agreement also creates opportunities for researchers to study the millions of volumes in the Book Search index. Academics will be able to apply through an institution to run computational queries through the index without actually reading individual books.

For years in this space I have been arguing for the necessity of such access (first envisioned, to give due credit, by Cliff Lynch of CNI). Inside Google they have methods for querying and analyzing these books that we academics could greatly benefit from, and that could enable new kinds of digital scholarship.

Update: The Association of American Publishers now has a page answering frequently asked questions about the agreement (have we had time to ask?).

On our first podcast of the school year, Bryan Alexander, the Director of Research of NITLE, joins us. Bryan closely follows emerging trends in academic technology on his terrific blog, and he lets us know what he thinks the critical trends are for the coming year. Google’s new web browser, Chrome, is the main topic in the news roundup as we try to figure out what impact it will have on academic web design and application development. A wide-ranging podcast covering the web, mobile technology, ebooks, virtual reality and much more. Join us for another year of Digital Campus! [Subscribe to this podcast.]

On this week’s podcast, we were lucky to have a live link to Liam Wyatt in Alexandria, Egypt. Liam is a co-host of Wikipedia Weekly and was attending Wikimania 2008. Tom, Mills, and I covered Wikipedia in the very first episode of Digital Campus, and if anything it has become an even hotter topic on campuses since then. Liam gives us a valuable insider’s view of some of the issues Wikipedia and its community are facing, including questions over authority and internationalization. [Subscribe to this podcast.]

So Microsoft has left the business of digitizing millions of books—apparently because they saw it as no business at all.

This leaves Microsoft’s partner (and our partner on the Zotero project), the Internet Archive, somewhat in the lurch, although Microsoft has done the right thing and removed the contractual restrictions on the books they digitized so they may become part of IA’s fully open collection (as part of the broader Open Content Alliance), which now has about 400,000 volumes. Also still on the playing field is the Universal Digital Library (a/k/a the Million Books Project), which has 1.5 million volumes.

And then there’s Google and its Book Search program. For those keeping score at home, my sources tell me that Google, which coyly likes to say it has digitized “over a million books” so far, has actually finished scanning five million. It will be hard for non-profits like IA to catch up with Google without some game-changing funding or major new partnerships.

Foundations like the Alfred P. Sloan Foundation have generously made substantial (million-dollar) grants to add to the digital public domain. But with the cost of digitizing 10 million pre-1923 books at around $300 million, where might this scale of funds and new partners come from? To whom can the Open Content Alliance turn to replace Microsoft?

Frankly, I’ve never understood why institutions such as Harvard, Yale, and Princeton haven’t made a substantial commitment to a project like OCA. Each of these universities has seen its endowment grow into the tens of billions in the last decade, and each has the means and (upon reflection) the motive to do a mass book digitization project of Google’s scale. $300 million sounds like a lot, but it’s less than 1% of Harvard’s endowment and my guess is that the amount is considerably less than all three universities are spending to build and fund laboratories for cutting-edge sciences like genomics. And a 10 million public-domain book digitization project is just the kind of outrageously grand project HYP should be doing, especially if they value the humanities as much as the sciences.

Moreover, Harvard, Yale, and Princeton find themselves under enormous pressure to spend more of their endowment for a variety of purposes, including tuition remission and the public good. (Full and rather vain disclosure: I have some relationship to all three institutions; I complain because I love.) Congress might even get into the act, mandating that universities like HYP spend a more generous minimum percentage of their endowment every year, just like private foundations who benefit (as does HYP, though in an indirect way) from the federal tax code.

In one stroke HYP could create enormous good will with a moon-shot program to rival Google’s: free books for the world. (HYP: note the generous reaction to, and the great press for, MIT’s OpenCourseWare program.) And beyond access, the project could enable new forms of scholarship through computational access to a massive corpora of full texts.

Alas, Harvard and Princeton partnered with Google long ago. Princeton has committed to digitizing about one million volumes with Google; Harvard’s number is unclear, but probably smaller. The terms of the agreement with Google are non-exclusive; Harvard and Princeton could initiate their own digitization projects or form other partnerships. But I suspect that would be politically difficult since the two universities are getting free digitization services from Google and would have to explain to their overseers why they want to replace free with very expensive. (The answer sounds like Abbott and Costello: the free program produces something that’s not free, while the expensive one is free.)

If Google didn’t exist, Harvard would probably be the most obvious candidate to pull off the Great Digitization of Widener. Not only does it have the largest endowment; historian Robert Darnton, a leader in thinking about the future (and the past) of the book, is now the director of the Harvard library system. Harvard also recently passed an open access mandate for the publications of its faculty.

Princeton has the highest per-student endowment of any university, and could easily undertake a mass digitization project of this scale. Perhaps some of the many Princeton alumni who went on to vast riches on the Web, such as EBay‘s Meg Whitman (who has already given $100 million to Princeton) or Amazon‘s Jeff Bezos, could pitch in.

But Harvard’s and Princeton’s Google “non-exclusive” partnership makes these outcomes unlikely, as does the general resistance in these universities to spending science-scale funds outside of the sciences (unless it’s for a building).

That leaves Yale. Yale chose Microsoft last year to do its digitization, and has now been abandoned right in the middle of its project. Since Microsoft is apparently leaving its equipment and workflow in place at partner institutions, Yale could probably pick up the pieces with an injection of funding from its endowment or from targeted alumni gifts. Yale just spent an enormous amount of money on a new campus for the sciences, and this project could be seen as a counterbalance for the humanities.

Or, HYP could band together and put in a mere $100 million each to get the job done.

Is this likely to happen? Of course not. HYP and other wealthy institutions are being asked to spend their prodigious endowments on many other things, and are reluctant to up their spending rate at all. But I believe a HYP or HYP-like solution is much more likely than public funding for this kind of project, as the Human Genome Project received.